HomeStageHub is operated by Futuristic Innovative Concepts Inc., its parent and operating company. We want you to understand your options before you order. Contact support@homestagehub.com with your name, order number, affected item or service, and reason for the request. Include photographs for damage or specification concerns when practical. This policy does not limit rights or remedies required by applicable law.
1. Stock furniture and eligible merchandise
For products expressly marked in stock and return eligible, request a return within 30 calendar days after delivery. Items must be in like-new condition, with included components and suitable protective packaging. Keep original packaging when possible; it is not required for a valid defect or damage claim.
Approved change-of-mind returns carry a 15% restocking fee on the returned merchandise price, excluding tax and delivery. Original delivery charges for completed service are not refundable, and the customer pays the disclosed reasonable return transportation cost. We will provide the proposed deductions and pickup or shipping arrangements before you approve the return. We will not impose surprise fees.
Return requests made within the window remain timely while we arrange pickup. For customer-shipped items, dispatch within 14 calendar days after authorization unless we agree otherwise. Do not ship furniture to an unconfirmed address.
Used, altered, installed, or customer-damaged items are not eligible for change-of-mind returns. This restriction does not prevent valid defect, warranty, or other legal claims.
2. Custom and made-to-order furniture
Custom and made-to-order furniture is final sale for change-of-mind returns. This includes furniture made or finished for your order, custom dimensions or leaves, selected wood or finish, special upholstery, personalized products, and custom built-ins. The product page, quote, and checkout must identify this status before purchase.
Custom orders in progress for more than three weeks (21 calendar days) cannot be canceled for a cash refund for change of mind. For this policy, the period is measured from the documented production-start date communicated to you. Custom furniture is produced specifically for your order. Requests made before that cutoff are subject to written review and approval; the first three weeks do not create an automatic right to cancel or receive a refund.
HomeStageHub may, at its discretion, approve store credit on a case-by-case basis. Store credit is not guaranteed, does not itself stop production, and is effective only when we confirm the arrangement in writing. Any approved credit amount, treatment of the original order, applicable deductions, and use restrictions will be disclosed in that written agreement. This voluntary exception does not replace a refund required by law. Changes to an order also require written approval.
Final-sale status does not remove remedies for shipping delays where required by law, delivery damage, defects, the wrong product, or material failure to match agreed specifications.
3. Stock-order cancellation
Cancel an eligible stock order before shipment for a full refund. If shipment has occurred, contact us to arrange an authorized return under the stock-return rules. We do not charge a restocking fee for stock orders canceled before shipment.
4. Damage, defects, and incorrect items
Inspect furniture on arrival when practical. Please notify us of visible delivery damage or an incorrect item within 48 hours, and concealed delivery damage within seven calendar days after discovery. These are requested prompt-reporting periods, not deadlines that automatically eliminate valid warranty or statutory rights. Report later-discovered defects promptly after you discover them.
Provide photographs, a description, and the delivery information available to you. Do not discard an affected item, arrange third-party repairs, or ship it back before we coordinate the resolution, unless necessary for safety or permitted by law. If an item appears unsafe, stop using it.
For a verified issue for which we or our delivery provider are responsible, we will arrange an appropriate repair, replacement, or refund, considering the issue and your applicable rights. We cover reasonable authorized transportation and remedy costs; no restocking fee applies. If a timely suitable repair or replacement is unavailable, or you are entitled to a refund under law, we will refund the affected purchase and associated charges as required. You are not required to accept store credit instead of a legally owed refund.
5. Natural variation and customer fit issues
Normal grain, color, knots, and movement consistent with the disclosed product are not automatically defects. The wrong species, finish, dimensions, or unsafe workmanship is a different matter and will be evaluated against the accepted specifications.
For a change-of-mind return arising from incorrect customer measurements or delivery access, stock-return rules apply. Custom products remain final sale for those reasons. If we supplied incorrect measurements or failed to meet agreed specifications, the issue will be handled as our error.
6. Clearance, installed goods, and sample kits
Clearance, outlet, floor-sample, personalized, and other final-sale merchandise is nonreturnable for change of mind only when clearly identified before purchase. Installed wall panels, cut materials, and installed lighting cannot be returned for change of mind. Defect and statutory rights remain available.
Unused, complete sample kits may be returned under the 30-day stock-return rules without the 15% restocking fee. Original completed shipping charges are not refundable for a voluntary return; the customer pays return shipping. A separately advertised sample-kit credit toward furniture follows the stated offer and is not an automatic cash refund.
7. Digital staging, rendering, and credits
Unused purchased credits: Request a refund within 30 calendar days of purchase if the credits have not been used. For a partially used pack, we refund the unused portion proportionally at the pack’s actual purchase price, without repricing used credits at a higher single-credit rate. Promotional or complimentary credits have no cash refund value. Purchased credits that remain on the account do not expire under this policy.
Submitted projects: If work has not begun, cancellation restores the project’s credits. For a direct-paid project, we refund the project payment. Once design work begins, voluntary cancellation generally does not qualify for a refund of consumed credits or work already performed. A separately quoted project with milestones follows its disclosed schedule; any deduction must relate to authorized work actually completed.
Delivered work: Completed digital work cannot be physically returned. Use the included revisions for creative adjustments. If we fail to deliver the purchased service or cannot correct a material failure to meet the agreed brief after a reasonable opportunity, we will restore the affected credits or refund the affected service payment as appropriate. A legally required cash refund will not be replaced with credits.
Two creative revision rounds are included when requested within seven calendar days after delivery, unless the accepted package states otherwise. Corrections of HomeStageHub errors do not consume those rounds. New photos, angles, or materially changed instructions may be separately chargeable with your advance approval.
8. Membership cancellation and billing issues
To cancel, email support@homestagehub.com before the next renewal charge is initiated. Cancellation stops future renewals. Access generally continues through the paid period; voluntary mid-period cancellation does not create a prorated refund unless required by the offer or law.
Report duplicate or unauthorized charges promptly. We will investigate and refund confirmed incorrect charges. Membership cancellation does not remove separately purchased credits. Included monthly credits follow the rules disclosed for the plan at purchase.
9. Delayed or unavailable orders
If we cannot fulfill an accepted order or service, we will notify you and refund the unfulfilled purchase. For merchandise shipment delays, we will give the legally required notice and options to consent to revised timing or cancel for a prompt refund. Custom-order restrictions do not override these rights.
10. Refund processing
Refunds go to the original payment method whenever possible. Gift-card payments return to the same form unless law requires otherwise. Financing refunds go through the applicable provider. We do not require store credit instead of an owed monetary refund.
For ordinary voluntary merchandise returns, we initiate the refund within five business days after receipt and inspection. For approved unused-credit refunds and pre-shipment cancellations, we initiate within five business days of approval. Legally required refunds follow applicable deadlines even if shorter or if they do not permit inspection to delay payment. Your bank or financing provider may take additional time to post the refund.
We will explain any lawful deduction in writing. Returned merchandise tax is adjusted as required. For a partial package return, a disclosed package discount may be proportionally allocated; we will not impose an undisclosed penalty.